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Be nice to Customers is a very vague definition of good customer service. Customer service is often a more powerful buying influencer than quality or price. But how do we know our Customer service is the ideal? What is good…

Ever feel like you are visitor in two separate worlds when you engage in the shopping experience? Building customer loyalty is critical at all times and especially during the holidays or when special opportunities are being offered. Here are two…

It has been said that service management is a total organizational approach that makes quality of service, as perceived by customers, the main driving force of any business. But often managers pay only lip-service to customer service- they’re hampered by…

I’ve had some amazing results using the techniques I am about to describe for getting good customer service. I’ve been using these techniques to get good customer service for years. These techniques work with all different types of customer service…

Customer service, something we as business people and also consumers encounter every day. From grabbing our first cup of coffee at our favorite store to our first phone call of the day, we take part in the consumer experience as…