Do you even know that in addition to the national do not call list, most states also maintain and enforce a do not call list. The states we notice missing currently (or we have not located) include Delaware, Hawaii, Iowa,…

Going to other countries to look for the American dream. After first traveling from the US to live in India to set up a BPO Bangalore facility, I moved to Mailia to open a call center Philippines location. With my…

When we talk about using scripts, we”re aspiring to reach a degree of UNIFORMITY in text, tone, and timing, and the typical goal set by managers is that everyone will be doing everything the same way, garnering the same great…

Are your cold calls getting the cold shoulder from prospects? This quick tip is a reminder of the importance of knowing your potential customer.

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Everyone knows that when you are on the phone you have a short amount of time to create the environment that will precipitate a sale. In the short amount of time that the prospect will grant you an audience you…